TERMS AND CONDITIONS

TERMS AND CONDITIONS

The Tape Group Limited, trading as Tape UK

Company No. 14321356

PART A – WEBSITE TERMS OF USE

Last updated: September 2026

1. About these Terms

1.1 These Website Terms of Use ("Terms") form a legally binding agreement between you ("you" or "your") and The Tape Group Limited, a company registered in England and Wales under company number 14321356, trading as Tape UK ("Tape UK", "we", "us" or "our").

1.2 These Terms govern your access to and use of www.tapeuk.com and all content, features and services made available through it (the "Website").

1.3 By using the Website you confirm that you have read and accept these Terms. If you do not accept them, you must not use the Website.

1.4 You must be 18 or over to use the Website, or have the consent of a parent or guardian.

1.5 If you use the Website on behalf of a business or organisation, you confirm that you have authority to bind it to these Terms.

1.6 We may update these Terms at any time by publishing a revised version on the Website. The version in force when you use the Website applies. Please check this page regularly.

1.7 These Terms cover use of the Website only. Our professional services are provided solely under our Client Services Master Agreement (Part B).

2. Who we are

The Tape Group Limited, trading as Tape UK. Registered in England and Wales, company number 14321356. Address: 124 City Road, London EC1V 2NX. Email: info@tapeuk.com. Telephone: 020 7856 0459.

3. Acceptable use

3.1 You may use the Website only for lawful purposes and in accordance with these Terms.

3.2 You must not:

• use the Website in breach of any law or regulation;

• introduce viruses, malware or any other harmful code;

• attempt to gain unauthorised access to the Website, its server or any connected system or database;

• scrape, harvest, mine or extract data from the Website by automated means without our prior written consent;

• copy, resell or commercially exploit any part of the Website without our prior written consent; or

• impersonate any person or misrepresent your identity or affiliation.

3.3 A breach of clause 3.2 may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and co-operate with them, including by disclosing your identity.

3.4 We may suspend or permanently block your access to the Website if we reasonably believe you have breached these Terms.

4. Information about our services

4.1 The Website provides information about our services: accounting (limited companies, community interest companies and sole traders), payroll and tax, company formation and compliance, business administration support, branding, logo and graphic design, website design and hosting, photography and videography, and social media management.

4.2 Website content is general information only. It is not professional, tax, legal or financial advice and must not be relied on as such. You should take advice specific to your circumstances before acting.

4.3 Nothing on the Website is an offer capable of acceptance. A contract for services arises only in accordance with the Client Services Master Agreement.

4.4 We may change, suspend or withdraw any service described on the Website at any time, subject to the rights of existing clients under their agreement with us.

5. Intellectual property

5.1 All content on the Website, including text, graphics, logos, images, software and multimedia, belongs to The Tape Group Limited or its licensors and is protected by the Copyright, Designs and Patents Act 1988 and other intellectual property laws.

5.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to view the Website for your own personal, non-commercial use. No other right is granted.

5.3 You must not copy, modify, republish, distribute or create derivative works from any Website content without our prior written consent.

5.4 "Tape UK", our logo and related marks are trade marks of The Tape Group Limited and must not be used without our prior written consent.

6. Your personal data

6.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy explains what we collect, why, and how long we keep it.

6.2 If you become a client, we must verify your identity under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We cannot provide services until verification is complete.

6.3 You have rights to access, correct, erase, restrict or object to the processing of your personal data, and to data portability. To exercise them, email info@tapeuk.com. You may also complain to the Information Commissioner's Office (ico.org.uk).

7. No warranties

7.1 The Website is provided "as is" and "as available". We do not guarantee that it will be available, uninterrupted, secure, error-free or free from viruses, or that its content is complete, accurate or up to date.

7.2 To the fullest extent permitted by law, we exclude all warranties, conditions and representations, whether express or implied, relating to the Website.

8. Our liability

8.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.

8.2 Subject to clause 8.1, we are not liable for any indirect or consequential loss; loss of profits, revenue, business, goodwill or data; loss arising from reliance on Website content; or loss caused by events outside our reasonable control.

8.3 Subject to clause 8.1, our total liability to you arising from your use of the Website is limited to £100.

9. Links and cookies

9.1 The Website may link to third-party websites. We have no control over them and accept no responsibility for their content, practices or availability. You use them at your own risk.

9.2 We use strictly necessary cookies to make the Website work. We use analytics and other non-essential cookies only if you consent through our cookie banner. You can change your choices at any time through the cookie settings link on the Website or your browser settings.

10. Complaints

Please send any complaint to info@tapeuk.com. We will acknowledge it within 5 working days and aim to resolve it within 28 calendar days.

11. General

11.1 If any provision of these Terms is found invalid or unenforceable, it will be severed and the rest will continue in force.

11.2 A delay or failure by us to enforce any provision is not a waiver of it.

11.3 No one other than you and Tape UK has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

12. Governing law

These Terms and any dispute arising from them or your use of the Website are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.

PART B – CLIENT SERVICES MASTER AGREEMENT

Version 3.0, effective 1 September 2026

PLEASE READ THIS AGREEMENT CAREFULLY. IT IS A LEGALLY BINDING CONTRACT. IT CONTAINS A MINIMUM TERM, AN ONBOARDING PAYMENT, PAYMENT TERMS, LATE PAYMENT CHARGES AND AN EARLY TERMINATION CHARGE (CLAUSES 4, 5, 6, 7 AND 10).

1. Definitions and interpretation

1.1 In this Agreement:

• "Agreement" means this Client Services Master Agreement together with any Proposal accepted by the Client. If they conflict, the Proposal prevails for the Services it describes.

• "Base Rate" means the Bank of England base rate in force from time to time.

• "Business Client" means a Client acting for purposes relating to its trade, business, craft or profession, including every limited company, CIC, partnership and sole trader acting in that capacity.

• "Business Day" means a day other than a Saturday, Sunday or public holiday in England.

• "Client" means the person or entity named in the Proposal as receiving the Services.

• "Consumer Client" means a Client who is an individual acting wholly or mainly outside their trade, business, craft or profession.

• "Cooling-Off Period" has the meaning in clause 3.

• "Deliverables" means all work product created by Tape UK in providing the Services, including accounts, returns, filings, reports, designs, content, websites, photographs and video.

• "Direct Debit" means payment collected under a Direct Debit mandate through GoCardless Ltd or any replacement provider Tape UK appoints.

• "Due Date" has the meaning in clause 7.2.

• "Early Termination Charge" has the meaning in clause 10.3.

• "Fees" means the charges for the Services set out in the Proposal, including the Monthly Fee.

• "Initial Term" means 24 months for accounting, payroll and administration Services and 12 months for social media management Services, each starting on the Start Date.

• "Monthly Fee" means the fixed monthly fee for recurring Services, being the annual fee divided into 12 equal instalments.

• "Onboarding Payment" has the meaning in clause 5.

• "Proposal" means any proposal, engagement letter, quotation or statement of work issued by Tape UK and accepted by the Client.

• "Services" means the services described in clause 2 and selected in the Proposal.

• "Start Date" means the date on which this Agreement is formed under clause 1.3.

1.2 "Writing" includes email. "Including" means including without limitation. Headings do not affect interpretation. References to legislation include it as amended or replaced.

1.3 This Agreement is formed on the earliest of: (a) the Client's written or electronic acceptance of a Proposal; (b) Tape UK's receipt of the Onboarding Payment or any deposit; or (c) Tape UK starting any Services at the Client's request. Electronic signatures and acceptances are valid and binding.

1.4 By entering into this Agreement, the Client confirms that it has read and understood it and that the person accepting it has authority to bind the Client.

1.5 Existing Clients. For Clients engaged under an earlier version of these terms, this Version 3.0 replaces that version from the date stated in Tape UK's written notice, which will be at least 30 days after the notice is sent. The Client accepts it by confirming by email, by signing electronically, or by continuing to receive the Services after that date. An existing Client's Initial Term, Start Date and Monthly Fee are unchanged, and no Onboarding Payment is payable.

2. Services

2.1 Accounting and tax. Where selected: statutory accounts (limited companies and CICs); Corporation Tax returns (CT600); Self Assessment returns; VAT returns under Making Tax Digital; bookkeeping, bank reconciliations and journals; Companies House filings; and general business and compliance advice.

2.2 Payroll. Where selected: monthly payroll and payslips; Real Time Information (RTI) submissions; PAYE, National Insurance, student loan and attachment of earnings administration; workplace pension administration (NEST or another scheme); P60s and P11Ds; new starter set-up; and CIS returns where applicable.

2.3 Administration and compliance. Where selected: HMRC and Companies House correspondence handling; business and registered address services; secure digital document storage; and diary and email support under an agreed retainer.

2.4 Creative and branding. Where selected: logos, typography, colour palettes and brand guidelines; website design and build (GoDaddy CMS); social media content creation and scheduling; business photography and branded video; and design of marketing materials.

2.5 Tape UK will perform the Services with reasonable skill and care, in accordance with the Companies Act 2006, HMRC requirements and the professional standards of the Association of International Accountants (AIA).

2.6 Work outside the scope in the Proposal will be quoted and agreed before it starts, and invoiced with the Client's next monthly invoice.

2.7 Tape UK is not responsible for the Client's tax liabilities or for decisions the Client makes on the basis of the Services. Filings are submitted on the Client's approval of the information provided.

3. Cooling-off period

3.1 Consumer Clients. A Consumer Client may cancel this Agreement within 14 days starting on the day after the Start Date, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If the Consumer Client expressly asks Tape UK to start work within that period and then cancels, the Consumer Client must pay a proportionate amount for the Services provided up to cancellation, and Tape UK will refund the balance of any sums paid (including the Onboarding Payment) within 14 days. A model cancellation form is available on request.

3.2 Business Clients. As a goodwill contractual right, a Business Client may cancel this Agreement by written notice within 14 calendar days of the Start Date. Tape UK will refund all sums paid within 14 days, less a reasonable charge for any Services already carried out at the Client's request.

3.3 Cancellation notices must be sent in writing to info@tapeuk.com before the cooling-off period ends.

3.4 Once the cooling-off period has ended, this Agreement is binding for the Initial Term, subject to clause 10.

4. Term, fixed price and renewal

4.1 This Agreement starts on the Start Date and continues for the Initial Term.

4.2 The Monthly Fee is fixed for the whole Initial Term and will not increase during it, except for VAT added under clause 7.9 or where the Client changes the scope of the Services.

4.3 Automatic renewal. At the end of the Initial Term, this Agreement renews automatically for a further period equal to the Initial Term (24 months for accounting, payroll and administration Services; 12 months for social media management Services), and so on at the end of each renewal period, unless either party gives at least 60 days' written notice before the end of the current term. Tape UK will send the Client a written reminder at least 30 days before that notice deadline, stating the renewal date and the fees that will apply.

4.4 Key terms. The minimum term, automatic renewal and Early Termination Charge are key terms of this Agreement. Tape UK will set them out clearly in the Proposal before the Client accepts it, and by accepting the Proposal the Client confirms that it has read and understood them.

4.5 Tape UK may review the Fees from the end of the Initial Term, or from any renewal, by giving at least 30 days' written notice, to reflect inflation (RPI), changes in law or regulation, or increases in third-party software costs. A Client who does not accept the new Fees may end this Agreement at the end of that notice period without any Early Termination Charge.

5. Onboarding Payment (new Clients)

5.1 Every new Client must pay one Monthly Fee in advance (the "Onboarding Payment") on acceptance of the Proposal.

5.2 The Onboarding Payment secures the Client's place and funds Tape UK's onboarding and set-up work, including identity and anti-money laundering checks, authorisations with HMRC and Companies House, obtaining professional clearance and records from any previous adviser, and software set-up.

5.3 The Onboarding Payment is credited in full against the Client's first monthly invoice. It is not an additional fee and does not reduce any later invoice.

5.4 Tape UK will not start the Services until it has received the Onboarding Payment in cleared funds, confirmation that the Client's chosen payment method under clause 6 is in place (a completed Direct Debit mandate or a standing order set up, where chosen), and satisfactory identity documents under clause 9.

5.5 Once the cooling-off period in clause 3 has ended, the Onboarding Payment is non-refundable. If this Agreement ends before the first monthly invoice is issued, Tape UK may keep it to cover the set-up work carried out. This does not affect a Consumer Client's statutory rights.

5.6 One-off Services charged as a single fixed fee for a task or project (for example, one tax return, or creative and branding work) are not subject to the Onboarding Payment. Instead, the Client must pay a deposit of 50% of the agreed fee before work starts, and the remaining 50% on completion, before Tape UK delivers or submits the final Deliverables (for example, before filing a return). The deposit is non-refundable once work has started, subject to clause 3 and a Consumer Client's statutory rights. Tape UK will tell the Client in good time of any filing deadline, and is not liable for any penalty caused by late payment of the balance.

6. Payment methods

6.1 New and existing Clients may pay by Direct Debit, standing order or bank transfer. The Client chooses its method in the Proposal or by written notice, and may change it on 14 days' written notice.

6.2 Whatever the method, a payment counts as made only when cleared funds reach Tape UK's account. The Client pays its own bank charges and must quote its invoice number or client reference. Tape UK may apply any payment without a clear reference to the oldest unpaid invoice first.

6.3 Direct Debit. Collections are made through GoCardless Ltd under a mandate the Client completes. Each invoice is the advance notice of collection and is sent at least 3 Business Days before collection. Payments are collected on the Due Date or, if that is not a Business Day, the next Business Day. Payments are protected by the Direct Debit Guarantee. If a collection fails, Tape UK may re-present it. Cancelling a mandate does not end this Agreement; the Client must set up another payment method under this clause within 5 Business Days.

6.4 Standing order. The Client must set the standing order to pay the Monthly Fee so that it reaches Tape UK on or before each Due Date, starting with the second monthly invoice (the first is covered by the Onboarding Payment). The Client is responsible for updating it whenever the amount due changes, including after a fee review, VAT added under clause 7.9 or a change in scope. A standing order covers the Monthly Fee only; any other invoiced sum must be paid by bank transfer by its Due Date. The Client must not cancel the standing order until this Agreement has ended and all sums owed are paid. Any overpayment will be credited to the next invoice or refunded when this Agreement ends.

6.5 Bank transfer. The Client must pay each invoice in full so that it reaches Tape UK by its Due Date, to the account shown on the invoice.

6.6 Any amount not received in cleared funds by the end of the 14th day of the month is overdue and clause 7 applies, whatever the payment method.

6.7 If the Client pays late on two or more occasions in any 12-month period, Tape UK may require the Client to pay by Direct Debit from then on, on 14 days' written notice.

6.8 Payment security. Tape UK's bank details are given only on its invoices and in its written welcome pack. TAPE UK WILL NEVER CHANGE ITS BANK DETAILS BY EMAIL, TEXT OR PHONE MESSAGE. IF YOU RECEIVE SUCH A REQUEST, DO NOT PAY: CALL US ON 020 7856 0459, USING THE NUMBER ON OUR WEBSITE, NOT A NUMBER IN THE MESSAGE. A payment sent to any other account does not settle the Client's debt, and Tape UK is not responsible for it unless the fraud resulted from Tape UK's own failure to take reasonable security precautions.

7. Invoices and late payment

7.1 Tape UK issues invoices on the last Business Day of each month. Each invoice covers the Monthly Fee for that month and any agreed additional work carried out in it.

7.2 Each invoice is due for payment on the 1st day of the following month (the "Due Date").

7.3 Tape UK allows the Client until the end of the 14th day of that month to pay without any late charge.

7.4 Interest on late payment. If an invoice is not paid in full in cleared funds by the end of the 14th day of the month, interest is charged on the overdue amount at 8% per year above the Base Rate, accruing daily from the 15th day of the month until the date of payment. Tape UK waives any interest for the period from the Due Date to the 14th day.

7.5 For Business Clients, interest is charged under the Late Payment of Commercial Debts (Interest) Act 1998. Tape UK may also claim the fixed compensation set by that Act for each overdue invoice (currently £40 for debts under £1,000, £70 for debts of £1,000 to £9,999.99 and £100 for debts of £10,000 or more) and its reasonable costs of recovering the debt where these exceed that compensation.

7.6 For Consumer Clients, interest under clause 7.4 is a contractual charge at the same rate, and no fixed compensation is payable. Consumer Clients pay only recovery costs awarded by a court.

7.7 If any sum remains unpaid 30 days after the Due Date, Tape UK may, on 7 days' written notice, suspend all or part of the Services until the account is paid in full. Tape UK is not liable for any penalty, loss or missed deadline caused by that suspension, and will tell the Client of any statutory deadline falling within it.

7.8 If the Client disputes an invoice in good faith, it must tell Tape UK in writing within 7 days of the invoice date, giving reasons, and pay the undisputed part by the Due Date.

7.9 Tape UK is not currently registered for VAT, so no VAT is charged on the Fees. If Tape UK becomes VAT-registered, it will give at least 30 days' written notice and VAT will then be added to the Fees at the prevailing rate. A Consumer Client may end this Agreement within that notice period without paying any Early Termination Charge. Business Clients must pay all sums in full without any set-off, deduction or withholding.

8. Creative services, websites and hosting

8.1 Creative and branding Services start only when Tape UK receives a deposit of 50% of the agreed Fees. The balance is due before final delivery of the Deliverables. The deposit is non-refundable once work has started, subject to clause 3 and a Consumer Client's statutory rights.

8.2 The Proposal sets out the number of design revisions included. Further revisions are charged at Tape UK's current rates.

8.3 All intellectual property in the Deliverables stays with The Tape Group Limited until the Fees for them are paid in full. On full payment, Tape UK assigns that intellectual property to the Client, except for pre-existing materials, templates and third-party items (such as fonts, stock images, plugins and software), which are licensed to the Client on their owners' terms.

8.4 Website packages include domain registration and hosting for 24 months from delivery of the completed website. After that, the Client is responsible for renewals. Tape UK can manage renewals for £100 a year, which may change on 30 days' written notice.

8.5 If Fees for a website remain unpaid 30 days after the Due Date, Tape UK may, on 7 days' written notice, suspend the website and withhold transfer of the domain and files until payment is made in full.

8.6 The Client is responsible for all content it supplies and warrants that it has the right to use it and that it is lawful.

9. Client obligations, identity checks and anti-money laundering

9.1 The Client must provide promptly, completely and accurately all information Tape UK reasonably requests, including:

• limited companies and CICs: certificate of incorporation, UTR, HMRC agent authorisation, Companies House authentication code, director details, and previous accounts and bank statements;

• sole traders and individuals: UTR, National Insurance number, date of birth, business start date, and income and expense records;

• payroll: employee names, National Insurance numbers, pay rates, hours, start and leaving dates, and employer PAYE and pension details, at least 5 Business Days before each payroll date.

9.2 The Client must tell Tape UK in writing promptly of any change to its business structure, ownership, contact or bank details, any letter from HMRC, Companies House or another authority, and anything else that may affect the Services.

9.3 The Client confirms that all information it provides is true, complete and not misleading. Tape UK is not liable for any penalty, interest, loss or cost arising from information that is late, inaccurate or incomplete, and any such penalty is the Client's responsibility.

9.4 Tape UK must verify the identity of each Client, and of its directors and beneficial owners, under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Before the Services start, each relevant person must provide one photo ID (valid passport, UK photocard driving licence or biometric residence document) and two proofs of address dated within the last 3 months (utility bill, bank statement, council tax bill or HMRC letter). Tape UK may also use electronic verification.

9.5 If satisfactory identification is not provided, Tape UK will not start, or will suspend, the Services and is not liable for any resulting loss.

9.6 Tape UK must report knowledge or suspicion of money laundering or terrorist financing to the National Crime Agency under the Proceeds of Crime Act 2002 and the Terrorism Act 2000. It may be prohibited by law from telling the Client that it has made a report, and is not liable for any loss arising from meeting these obligations.

10. Ending this Agreement

10.1 After the Initial Term, either party may end this Agreement in accordance with clause 4.

10.2 After the cooling-off period and during the Initial Term (or, for one-off Services, before they are completed), the Client may end this Agreement at any time by giving 30 days' written notice and paying the Early Termination Charge.

10.3 Early Termination Charge. For Services charged by Monthly Fee, the Early Termination Charge is the total of the Monthly Fees that would have been payable from the end of the notice period to the end of the Initial Term. For one-off Services charged as a single fixed fee for a task or project, the Early Termination Charge is the unpaid balance of that fee. It reflects Tape UK's legitimate interest in recovering its onboarding and set-up investment, the staff and software capacity it commits to the Client for the full term, and the fixed price it guarantees for that term. These charges apply to Business Clients and Consumer Clients alike.

10.4 The Early Termination Charge is payable within 14 days of Tape UK's invoice. It is not payable if the Client ends this Agreement under clause 10.6, clause 4.5 or clause 16.

10.5 Tape UK may end this Agreement immediately by written notice if the Client:

• commits a material breach and does not remedy it within 14 days of written notice;

• fails to pay any sum within 30 days of its Due Date and does not pay within 7 days of a written reminder;

• becomes insolvent, enters administration or liquidation, or makes an arrangement with its creditors;

• fails to meet its obligations under clause 9;

• behaves abusively towards Tape UK staff or in a way that seriously damages Tape UK's reputation; or

• is someone Tape UK is required by law, regulation or its professional body to stop acting for.

If Tape UK ends this Agreement under this clause during the Initial Term, or before one-off Services are completed, the Early Termination Charge is payable.

10.6 The Client may end this Agreement immediately by written notice if Tape UK commits a material breach and does not remedy it within 14 days of written notice.

10.7 On termination for any reason, all invoiced Fees become immediately payable, clause 12 applies, and clauses 7, 8.3, 10, 11, 12, 13, 14 and 18 continue in force.

11. Liability and indemnity

11.1 Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

11.2 Subject to clause 11.1, Tape UK is not liable to a Business Client for any indirect or consequential loss; loss of profit, revenue, business, goodwill or data; penalties or interest caused by the Client's acts or omissions; failures of third-party software or systems (including HMRC and Companies House services); or events under clause 15.

11.3 Subject to clause 11.1, Tape UK's total liability under or in connection with this Agreement is limited to the total Fees paid by the Client in the 12 months before the event giving rise to the claim.

11.4 For Consumer Clients, Tape UK is responsible for loss that is a foreseeable result of its breach or negligence, and not for loss that was not foreseeable. Nothing in this Agreement affects a Consumer Client's statutory rights under the Consumer Rights Act 2015.

11.5 A Business Client will indemnify Tape UK against all claims, losses, costs and expenses (including reasonable legal fees) arising from the Client's breach of this Agreement, its negligence or wilful misconduct, or any third-party claim relating to information or content the Client supplied.

12. Handover, records and professional clearance

12.1 When this Agreement ends, Tape UK will respond promptly to any professional clearance request from the Client's new adviser, in line with AIA requirements and the professional ethics rules for accountants. Tape UK will not withhold professional clearance, or information the new adviser needs to meet statutory deadlines, because fees are unpaid.

12.2 Tape UK will return on request the documents and records the Client supplied, and the Client's statutory records, and will remove its HMRC and Companies House authorisations.

12.3 No handover fee is charged. To the extent permitted by law and professional rules, Tape UK may retain its own working papers and any creative or website Deliverables until all sums owed are paid.

12.4 Original documents not collected within 6 months of termination will be securely destroyed. Tape UK will keep copies it must retain under clause 14.

13. Confidentiality

13.1 Each party will keep confidential all information received from the other and will not disclose it without prior written consent, except to its professional advisers, insurers or regulators, or where required by law, regulation or a professional body.

13.2 This clause continues after this Agreement ends.

14. Data protection and record retention

14.1 Tape UK processes the Client's personal data as a controller under the UK GDPR and the Data Protection Act 2018, as described in its Privacy Policy.

14.2 Tape UK keeps identity and due diligence records for 5 years after the business relationship ends, as required by the Money Laundering Regulations 2017, and accounting and tax records for 6 years after the end of the relevant period, or longer where the law requires. Records are then securely deleted.

14.3 Where Tape UK processes personal data on the Client's behalf (for example, employee payroll data), it does so only on the Client's documented instructions and with appropriate security measures, as required by Article 28 UK GDPR.

15. Events outside our control

Neither party is in breach of this Agreement for any delay or failure caused by events outside its reasonable control, including acts of God, pandemic, government action, cyber-attack, power failure, or failure of third-party systems (including HMRC or Companies House). The affected party must notify the other promptly and take reasonable steps to limit the effect. This clause does not excuse any obligation to pay.

16. Changes to this Agreement

16.1 Tape UK may change this Agreement by giving the Client at least 30 days' written notice. Changes required by law or regulation may take effect sooner if needed.

16.2 If a change is materially to the Client's disadvantage, the Client may end this Agreement by written notice before the change takes effect, without paying any Early Termination Charge.

16.3 This clause does not permit any increase in the Monthly Fee during the Initial Term.

16.4 Any other variation must be agreed in writing by both parties.

17. General

17.1 Portfolio. Tape UK may show anonymised examples of creative work in its portfolio unless the Client opts out in writing.

17.2 Commissions. Tape UK may receive commissions from third-party partners, and will disclose them on written request.

17.3 Entire agreement. This Agreement is the entire agreement between the parties and replaces all earlier proposals, discussions and representations, except that nothing limits liability for fraud.

17.4 Severance. If any provision is found invalid or unenforceable, it will be modified to the minimum extent needed, or severed, and the rest will continue in force.

17.5 Waiver. A delay or failure to enforce any right is not a waiver of it.

17.6 Third parties. No one other than the parties may enforce this Agreement under the Contracts (Rights of Third Parties) Act 1999.

17.7 Assignment. Tape UK may assign or transfer this Agreement to a successor business on written notice. The Client may not do so without Tape UK's prior written consent.

17.8 Notices. Notices must be in writing and sent by hand, first-class post or email to the addresses in the Proposal (for Tape UK, info@tapeuk.com). An email is received when sent if sent between 9am and 5.30pm on a Business Day, and otherwise at 9am on the next Business Day. A posted notice is received 2 Business Days after posting.

17.9 Calls. Tape UK may record and monitor telephone calls for training, quality and record-keeping purposes.

17.10 Insurance. Tape UK holds professional indemnity insurance as required by the Association of International Accountants. Details of the insurer and territorial coverage are available on request.

18. Complaints, governing law and disputes

18.1 Complaints should be sent to info@tapeuk.com. Tape UK will acknowledge them within 5 working days and aim to resolve them within 28 calendar days. If the Client remains dissatisfied, it may refer the complaint to the Association of International Accountants.

18.2 The parties will try in good faith to resolve any dispute by negotiation. If it is not resolved within 28 days of written notice, either party may refer it to mediation under the CEDR Model Mediation Procedure before starting court proceedings. This does not prevent either party from seeking urgent relief or recovering undisputed debts.

18.3 This Agreement and any dispute arising from it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. A Consumer Client resident in Scotland or Northern Ireland may also bring proceedings in their local courts.

The Tape Group Limited, trading as Tape UK

Registered in England and Wales, company number 14321356.

124 City Road, London EC1V 2NX

Telephone: 02078560459

Email: info@tapeuk.com

Account name: The Tape Group Limited

Sort code: 04-06-05

Account number: 19580038

The Tape Group Limited is regulated for accounting, taxation and consultancy services in the United Kingdom by the Association of International Accountants. Calls to 020 numbers may be charged by your provider.

© The Tape Group Limited. All rights reserved.